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How we pay claims

Unfortunately accidents happen.  If disaster does strike or you are the victim of theft, you can count on Markel to help get you back on your bike as soon as possible.

How do you determine the value of my bike?
Each individual claim is different and evaluated as such.  The value of your bicycle depends on the coverage you purchased, age of the bicycle, accessories or add-on's you added to your bike, and the damages sustained. 

How long will it take for my claim to be processed?
Again, each claim is different so there is not a concrete answer.  But if we receive all of the necessary documentation (i.e. estimate of damage, photos, receipts, etc.) and have completed our investigation, the claim is paid timely (usually within 7-10 business days).

Is there anything I can do to help speed up the process?
Yes! You can help streamline the claims process by providing the following information when you file your claim:

  • Policy number
  • Date, time, and location of loss or damage
  • Description of loss or damage
  • Photos of the damage or where the bicycle was stolen
  • Police report
  • Receipts for your bicycle, accessories, spare parts, or apparel
  • Itemized medical bills

Report your bicycle insurance claim immediately.

You can report your bicycle insurance claim by calling our office, contacting your agent, or by completing the online bicycle insurance claim form.

Bicycle insurance claims toll free phone number: 1-800-236-2453

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*Insurance, coverage, and discounts are subject to availability and qualifications and may not be available in all states. Coverage descriptions listed are intended to be brief and do not replace actual policy language. For questions or a complete definition of coverages and discounts available to you, please call a Markel Insurance Specialist at 1-800-236-2453.

1-800-236-2453
Markel Customer Service
Hours of operation:
Mon.–Fri., 7:00 a.m.–8:00 p.m. CST
Sat., 9:00 a.m.–5:00 p.m. CST

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