Bicycle insurance claims
How do you determine the value of my bike?
Each individual claim is different and evaluated as such. The value of your bicycle depends on the coverage you purchased, age of the bicycle, accessories or add-on's you added to your bike, and the damages sustained.
How long will it take for my claim to be processed?
Again, each claim is different so there is not a concrete answer. But if we receive all of the necessary documentation (i.e. estimate of damage, photos, receipts, etc.) and have completed our investigation, the claim is paid timely (usually within 7-10 business days).
Is there anything I can do to help speed up the process?
Yes! You can help streamline the claims and settlement process and avoid delays by providing the following information when you file your claim:
- Policy number
- Date, time, and location of loss or damage
- Description of loss or damage
- Photos of the damage or where the bicycle was stolen
- Police report
- Receipts for your bicycle, accessories, spare parts, or apparel
- Itemized medical bills
You can report your bicycle insurance claim by calling our office at 800-236-2453, contacting your agent, or completing the online bicycle insurance claim form.