At Markel claims, we hold ourselves to the highest ethical and professional standards and consistently provide prompt, fair, and equitable claims service. We have dedicated claims professionals with specialized knowledge in the product lines they handle. In addition to our in-house claims specialists, Markel utilizes an extensive network of industry recognized authorities in investigation, appraising, conservation, medical evaluations, and restoration. We maintain an adaptable claims handling approach which allows us to meet the unique demands of the lines we service – creatively working together to achieve a first rate claims experience. Your satisfaction with the processing and outcome of your claim is our top priority.
Below are some tips to remember:
• Don’t admit responsibility for the accident or injury.
• Don’t discuss the accident or injury with anyone other than your insurance agent or authorized representative, Markel associates, or law enforcement officials.
• Don’t give copies of documents to anyone other than Markel associates or authorized representatives.