To our customers impacted by recent storms

We hope you and your family are safe. If you have been affected by one of the recent hurricanes and need to make an insurance claim, please call 1-800-362-7535 or click here to file your claim online.

How to report a claim

You can report a claim 24 hours a day, 7 days a week.
Follow these three steps to report a claim.

Step one:
Report all claims

Immediately report all claims to your agent or to Markel Claims by calling 800-362-7535, faxing 855-662-7535, or emailing, with a copy to your Agent.  

The new claim notice should include the following:
  • Policy Number
  • Insured and Claimant Names with Contact Details                                                          
  • Date of Loss Location and Description of Loss                                                               
  • Current location of insured items, if known                                                                       
  • All pertinent documentation necessary to properly evaluate the claim (police reports, photos, etc.)
• For after-hours emergencies such as death, serious bodily injury, or catastrophic property damage, immediately call Markel Claims. 
• Report all claims involving theft, vandalism, or other crimes to the police when they occur. Get the police report when possible

Step two: Get the facts

• Print the Incident Report Form and write down how and exactly where the accident or injury happened, along with the time it occurred. 
• Get the names, addresses, and phone numbers of everyone involved. If possible, take pictures at the scene. 
• For serious property claims, take the necessary steps to preserve the damaged property and mitigate any further damage. Make temporary repairs when necessary, and keep all receipts.

Step three:
Copy and submit all correspondence

• Copy all accident-related correspondence, and mail the originals to Markel. This includes reports, statements, bills, and letters. 
• Send all correspondence as soon as you receive it—don’t let it pile up.
• Reference your policy number and claim number on each document
• If you receive any type of legal papers, immediately call Markel Claims. If possible, fax the documents to us. 
• Correspondence related to open claims may also be submitted via e-mail to  

Note:  All new claims should be sent to

Click here to file a claim.