How to report a claim

You can report a claim 24 hours a day, 7 days a week.
Follow these three steps to report a claim.

Step one:
Report all claims

Immediately report all claims to your agent or to Markel Claims by calling 800-362-7535, faxing 855-662-7535, or emailing newclaims@markelcorp.com, with a copy to your Agent.  

The new claim notice should include the following:
  • Policy Number
  • Insured and Claimant Names with Contact Details                                                          
  • Date of Loss Location and Description of Loss                                                               
  • Current location of insured items, if known                                                                       
  • All pertinent documentation necessary to properly evaluate the claim (police reports, photos, etc.)
• For after-hours emergencies such as death, serious bodily injury, or catastrophic property damage, immediately call Markel Claims. 
• Report all claims involving theft, vandalism, or other crimes to the police when they occur. Get the police report when possible


Step two: Get the facts

• Print the Incident Report Form and write down how and exactly where the accident or injury happened, along with the time it occurred. 
• Get the names, addresses, and phone numbers of everyone involved. If possible, take pictures at the scene. 
• For serious property claims, take the necessary steps to preserve the damaged property and mitigate any further damage. Make temporary repairs when necessary, and keep all receipts.


Step three:
Copy and submit all correspondence

• Copy all accident-related correspondence, and mail the originals to Markel. This includes reports, statements, bills, and letters. 
• Send all correspondence as soon as you receive it—don’t let it pile up.
• Reference your policy number and claim number on each document
• If you receive any type of legal papers, immediately call Markel Claims. If possible, fax the documents to us. 
• Correspondence related to open claims may also be submitted via e-mail to markelclaims@markelcorp.com.  

Note:  All new claims should be sent to newclaims@markelcorp.com.

Click here to file a claim.