Notice of possible service delaysPlease understand that response and call times may be longer than usual. We encourage you to take advantage of our online account portals to manage your policy, make a payment, and more. If you need to report a claim, you can do so immediately by submitting an online insurance claim form. We are committed to providing the best service we can and appreciate your patience during this time.
Markel Specialty is taking this pandemic very seriously, and our top priority remains taking appropriate measures to ensure the health and safety of our employees and their families, our trading partners and communities, while continuing to serve our valued policyholders. We have activated our business continuity plans across all of our operations, globally, to further ensure our ability to serve the needs of our stakeholders. Nearly all of our employees are now working remotely. We continue to monitor and follow the recommendations of health authorities and government officials globally, regionally and locally.
Markel Specialty recognizes a number of policyholders have been impacted and may be facing financial obstacles as a result of the actions being taken to prevent the spread of the COVID-19 virus. For our policyholders who notify us they cannot pay their premiums due to events related to COVID-19, beginning March 27, 2020, we are initiating a temporary 60-day voluntary hold on cancellations and nonrenewal notices through May 31, 2020, or later as directed by state regulations. While we will continue to bill them for premiums, payments will be deferred. In addition Markel Specialty will not cancel for non-payment and will waive any late fees during this hold. In all cases, Markel Specialty is following state regulatory guidelines, which we continue to monitor and evaluate on a daily basis. We are also committed to working with policyholders with additional needs on a case-by-case basis.
Commercial policyholders needing assistance should contact their broker and direct policyholders should contact their agent or their designated Markel call center. Policyholders who believe they have a COVID-19 claim should contact Markel’s claims department, where claims teams are available to address their questions and claims. For US and Bermuda claims, click here.
Please know that Markel Specialty is staying on top of our policyholders’ and trading partners’ needs and will work through these difficult times.
We've been around for 90 years and Markel has never been stronger than we are today. We're open for business and confident in our ability to operate during this time. We are here to support you and please reach out if there is anything further we can do for you. Please come back to check for further updates
Coverage is provided by one or more of the insurance companies within the Markel Group and policyholder services are provided by the underwriting manager, Markel Service, Incorporated. Markel Specialty is a business division of Markel Service, Incorporated.
The information on this webpage is intended for general information purposes only, and should not be construed as advice or opinions on any specific facts or circumstances. Markel Specialty does not guarantee that this information is or can be relied on for compliance with any law or regulation, assurance against preventable losses, or freedom from legal liability. This webpage is not intended to be legal, underwriting, or any other type of professional advice. Persons requiring advice should consult an independent adviser. Markel Specialty makes no commitment to update any information herein, or remove any items that are no longer accurate or complete. Furthermore, Markel Specialty does not assume any liability to any person or organization for loss of damage caused by or resulting from any reliance placed on that content.