How to report a claim
Step one - Report all claims
Immediately report all claims to your agent or to Markel Claims by calling 800-362-7535, faxing 855-662-7535, or emailing firstname.lastname@example.org, with a copy to your agent.
The new claim notice should include the following:
- Policy number
- Insured and claimant names with contact details
- Date of loss location and description of loss
- Current location of insured items, if known
- All pertinent documentation necessary to properly evaluate the claim (police reports, photos, etc.)
- For after-hours emergencies such as death, serious bodily injury, or catastrophic property damage, immediately call Markel Claims.
- Report all claims involving theft, vandalism, or other crimes to the police when they occur. Get the police report when possible.
Step two - Get the facts
- Print the incident report form and write down how and exactly where the accident or injury happened, along with the time it occurred.
- Get the names, addresses, and phone numbers of everyone involved. If possible, take pictures at the scene.
- For serious property claims, take the necessary steps to preserve the damaged property and mitigate any further damage. Make temporary repairs when necessary, and keep all receipts.
Animal loss procedures
- Report all accidents, sicknesses, injuries and deaths.
- Contact Markel for permission prior to any surgical procedures.
- Make arrangements for an autopsy.
- Call police in case of theft, shooting or vehicular involvement.
- Perform any surgical procedure without contacting Markel.
- Have animal put down without consent of Markel.
- Have animal removed prior to performance of an autopsy.
- Neglect a police report if needed.
Step three - Copy and submit all correspondence
- Copy all accident-related correspondence, and mail the originals to Markel. This includes reports, statements, bills, and letters.
- Send all correspondence as soon as you receive it—don’t let it pile up.
- Reference your policy number and claim number on each document.
- If you receive any type of legal papers, immediately call Markel Claims. If possible, fax the documents to us at 855-662-7535.