Report incident promptly!
Timely claim reporting provides a number of benefits for the overall claims management process, not to mention reducing anxiety.
By reporting incidents promptly:
- Claims managers can gather accurate information while it is still fresh in everyone’s minds. This helps the claims manager to make a meaningful liability analysis and prepare an effective plan for defense, if necessary.
- The opportunity for someone to commit insurance fraud against you is reduced. Report the incident early, so it can be documented and investigated. Insurance fraud costs consumers billions of dollars each year.
- Costs associated with vehicle storage fees and rental car bills can be decreased or eliminated.
You have a contractual obligation to report anything that may result in a claim. Not only is failure to report an incident potentially a violation of your insurance policy contract, it can be costly to you as a business owner. Depending on local laws, late filings may be denied. If a suit is filed and your claim is denied, you may need to hire a defense attorney.
According to your insurance policy contract, you have the following responsibilities:
- In the event of an accident claim, suit, or loss, you must give your agent or authorized representative prompt notice, including:
- How, when, and where the accident or loss occurred.
- The insured’s name and address.
- To the extent possible, the names and addresses of any injured persons and witnesses.
- You and any other involved insured must:
- Assume no obligation, make no payment, or incur no expense without our consent, except at the insured’s own cost.
- Immediately send copies of any request, demand, order, notice, summons, or legal papers received concerning the claim or suit.
- Cooperate with us in the investigation or settlement of the claim or defense against the suit.
- Authorize us to obtain medical records or other pertinent information.
- Submit to examination at our expense, by physicians of our choice, as often as we reasonably require.
This document is intended for general information purposes only, and should not be construed as advice or opinions on any specific facts or circumstances. The content of this document is made available on an “as is” basis, without warranty of any kind. This document can’t be assumed to contain every acceptable safety and compliance procedures or that additional procedures might not be appropriate under the circumstances. Markel does not guarantee that this information is or can be relied on for compliance with any law or regulation, assurance against preventable losses, or freedom from legal liability. This publication is not intended to be legal, underwriting, or any other type of professional advice. Persons requiring advice should consult an independent adviser. Markel does not guarantee any particular outcome and makes no commitment to update any information herein, or remove any items that are no longer accurate or complete. Furthermore, Markel does not assume any liability to any person or organization for loss or damage caused by or resulting from any reliance placed on that content.
*Markel Specialty is a business division of Markel Service, Incorporated, the underwriting manager for the Markel affiliated insurance companies.
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