Addressing employee stress and mental health concerns during COVID-19

woman stretching neck

During a pandemic, such as COVID-19, individuals’ mental health may be affected, not just their physical health. Whether or not your business is temporarily closed or open in response to the pandemic, addressing the needs of employees to support their wellbeing is crucial. Remember that each worker’s situation is unique, and not everyone will have the same attitude and concerns regarding the virus. Taking actions that address employee stress and mental health is an essential component of workplace health and safety. The following checklist provides steps you can consider implementing in your business:

  • No matter the status of your business operations, communicate openly and effectively with employees. Express that management intends to listen and respond to workers’ thoughts and concerns with their wellbeing in mind.
  • Provide current and factual information about the pandemic regularly. Keep everyone informed and educated on the matter and use resources from reputable organizations.
  • Acknowledge employee fears surrounding their health, job security, pay, and benefits. Reassure them of their value to the business.
  • Be transparent and honest about management decisions, and ask for feedback and suggestions to solve problems.
  • Highlight employee benefits to help relieve financial stress.
  • Consider providing resources that address the mental wellbeing of employees, such as telehealth mental health services.
  • Use several forms of media to communicate with workers about business changes, benefits, and employee services. Examples include virtual meetings, emails, newsletters, and blogs.
  • Be empathetic and understanding when communicating with employees. Know that each situation is unique and make accommodations when feasible to support the worker and their family.
  • Help employees recognize the symptoms of stress so they can seek help when needed. Symptoms may include:
    • Feeling irritation or anger
    • Feeling uncertain, nervous, or anxious
    • Lacking motivation
    • Feeling tired, overwhelmed, or burned out
    • Feeling sad or depressed
    • Having trouble sleeping
    • Having trouble concentrating

Showing your employees that their employer cares about their emotional wellbeing can help foster a healthy work environment. Refer to resources from reputable organizations to support your interactions with workers during COVID-19, which may include items from the following list:

Centers for Disease Control and Prevention (CDC) – Employees: How to Cope with Job Stress and Build Resilience during the COVID-19 Pandemic
National Safety Council (NSC) – Stress, Emotional & Mental Health Considerations
Society for Human Resource Management (SHRM) – SHRM Research: COVID-19 Takes a Toll on Employees' Mental Well-Being

woman stretching neck

This document is intended for general information purposes only, and should not be construed as advice or opinions on any specific facts or circumstances. The content of this document is made available on an “as is” basis, without warranty of any kind. This document can’t be assumed to contain every acceptable safety and compliance procedures or that additional procedures might not be appropriate under the circumstances. Markel does not guarantee that this information is or can be relied on for compliance with any law or regulation, assurance against preventable losses, or freedom from legal liability. This publication is not intended to be legal, underwriting, or any other type of professional advice. Persons requiring advice should consult an independent adviser. Markel does not guarantee any particular outcome and makes no commitment to update any information herein, or remove any items that are no longer accurate or complete. Furthermore, Markel does not assume any liability to any person or organization for loss or damage caused by or resulting from any reliance placed on that content.

*Markel Specialty is a business division of Markel Service, Incorporated, the underwriting manager for the Markel affiliated insurance companies.
© 2023 Markel Service, Incorporated. All rights reserved.

Was this helpful?