To our customers impacted by recent storms:
We hope you and your family are safe. If you have been affected by one of the recent hurricanes and need to make an insurance claim, please call 1-800-362-7535 or click here to file your claim online.
Three ways to protect your nature center’s reputation
Your nature center has become a very important organization—to you, your staff (both employees and volunteers), and the community you serve. Your center plays a vital role in preserving biodiversity. It is a sanctuary where people can seek refuge and connect with nature. Your nature center benefits the community educationally, provides unique settings for social experiences, contributes to your community economically, and protects that slice of nature you’ve vowed to protect.
In this issue of our newsletter, we’ll address three risks that may impact your center’s reputation and provide ways you can protect what you’ve worked so hard to develop.
1. Use social media wisely
The power of social media is undeniable, and the number of users is staggering! According to socialmediatoday.com, Facebook has reached one trillion page views. Twitter now has 100 million monthly users. LinkedIn grew 63% in the last year. YouTube is now the second largest search engine. Social media provides a colossal opportunity to interact with your supporters by allowing them to share their voice.
Nature centers are increasingly taking advantage of social media to advance their cause. But if not used properly, social media could pose risks such as defamation, negative PR, and privacy violations. Below are some tips to help you protect your center’s reputation:
2. Put policies in place for volunteers
Although not your employees, volunteers play a vital role in your center. They help to promote an understanding, appreciation, and stewardship of your mission. Volunteers can also expose your center to risk. Just as policies and practices are adopted for your staff, policies and practices should also be adapted for your volunteers. Generally speaking, policies and procedures for volunteers should at least be “light” versions of your center’s employment policies. Like your staff, volunteers need to be selected, screened, oriented, and trained to their tasks. Be sure to verify information provided on their application, including confirmation of any licenses held.
Volunteers should also receive performance evaluations and be given the opportunity to provide feedback regarding their position. This is done to ensure that their performance meets the needs of your center and protects your reputation.
3. Keep safety top of mind
Safety should obviously be within the risk management realm of every center. How would your reputation be affected if people were regularly injured on your premises? To protect your center, you should determine the general types of risks faced by your employees, patrons, and the community served. These risks can vary greatly from one center to another and may include workplace violence, risks in the community (if it is an unsafe community), emergency preparedness, occupational risks such as slips and falls, chemical risks, and medical risks.
To protect your center you should have a methodical understanding of the typical risks being faced. You should ask:
Centers serving vulnerable participants (youth, elderly, disabled) should give safety procedures special consideration. Written protocols should be developed, communicated, and available to all staff. Pay particular attention to supervision guidelines with respect to adult and child interactions. There should be no circumstance where one-on-one interactions exist. Any actual or potential abuse requires a uniform, consistent protocol applied for reporting that is consistent with federal and state laws.
The information provided in this article is intended for general informational purposes only and should not be considered as all encompassing, or suitable for all situations, conditions, and environments. Please contact us or your attorney if you have any questions.