Help when you need it
Markel Specialty takes great pride in providing superior claims services for our customers. Thanks to our paperless system, our adjusters have information quickly and easily accessible, resulting in best-in-class turnaround time in paying benefits and responding to inquiries.
Report an injury
If you have been injured at work and require care, please report this to your employer immediately regardless of the information you have at hand. If you have questions or need additional claim information, contact our Customer Care Center at +1.888.500.3344 or submit your claim directly.
Find a medical provider
If you are injured and need to seek medical attention, please search for a provider within our network.
- All states (excluding CA)
Get pharmacy services
After you file a claim, download your temporary prescription form via our pharmacy partner, myMatrixx. Bring this completed form and your prescription to your local pharmacy. Injury-specific medications will be honored for up to five days. As soon as your claim is accepted a permanent myMatrixx prescription card will be sent to your mailing address. Please anticipate three to five business days for the card to arrive.
NY direct deposit information
Pursuant to 12 NYCRR 300.26, if you are entitled to workers’ compensation indemnity or death benefit payments, you may elect to receive those payments via direct deposit or by paper check in the mail.
Should you elect to receive payments via direct deposit, beginning July 1, 2021, you have the right to have such payments deposited into at least two bank accounts at your request. These payments may either be a percentage of the total benefit or a fixed amount for each deposit, with no required minimum amount.
Learn more about your direct deposit options and enrollment instructions.